📦 Shipping Policy

1. Shipping destinations

We currently ship to the following locations:

• Belgium

• France

• Canada

• Other international countries (depending on availability)

If your country does not appear at checkout, shipping is not yet available to your location.

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2. Order processing time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

Once your order is processed, it is handed over to the shipping carrier.

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3. Estimated delivery times

Delivery times depend on the destination:

• Belgium & France: 3–7 business days

• Canada: 7–12 business days

• International: 7–15 business days

⚠️ Delivery times are estimates only and may vary due to high demand, customs clearance, weather conditions, or other circumstances beyond our control.

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4. Shipping costs

Shipping costs are calculated automatically at checkout, based on:

• destination country

• order weight

Occasional free shipping promotions may be offered.

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5. Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your package in real time.

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6. Customs, duties, and taxes

For international orders, customs duties or import taxes may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fees.

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7. Lost or delayed packages

If your package is delayed or appears to be lost, please contact us at:
📧hydraneo2026@gmail.com

We will do our best to resolve the issue as quickly as possible.

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8. Incorrect shipping address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.